• For restocking, making a claim for faults, or returning goods to us, please ensure that you read our Returns Policy (PDF) and complete the claims form on the last page.
  • For all faults, we request that you send a video and/or images to show the reported fault.
  • For unused restocking and returns, we request images of the boxed product to allow us to ensure no damage is sustained during transportation back to us.

Upon receipt of the completed form, we will process your claim and contact you as required.

Before completing the form, please note the following:
  • For restocking returns please ensure that you have taken photos of any boxed product, before returning to Zypho
  • For fault claims please have photos and/or video to show the fault occurring, and any damage that may form part of the claim (video is preferred, and multiple video/image downloads can be submitted: Please ensure that the area of issue is shown clearly and in focus)

Please contact us at to submit all relevant images/videos.

Providing this information will help us to process your claim quickly.